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Global Protect Gateway External: Could not connect to gateway. Please contact your IT administrator.

bernardo.hernandez
L2 Linker

‎12-20-2018 09:13 AM - edited ‎12-20-2018 09:15 AM

Hello everyone. 

 

I wonder if anyone else has had this issue. 

 

I'm using Global Protect version 4.1.4 on Windows 10. Everytime I try to connect I get the error "Gateway External: Could not connect to gateway. Please contact your IT administrator"

 

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I'm baffled since I can connect to the portal no problem via web browser, tracert or ping. If I connect via mobile iOS or Android it works just fine.

 

Does anyone else experience the same problem.? Everything was fine since a couple of weeks ago. Did PAN update something or maybe Windows Update?

 

Any help is appreciated. 

 

Thanks!

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