Global Protect PanGPS Service is Missing

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.
Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

Global Protect PanGPS Service is Missing

L0 Member

Global Protect VPN is no connecting to the server and the PanGPS services is missing, I did the following procedure https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5eCAC&lang=en_US but it didn´t work,  the Global Protect Client version is 6.1.1 and the client Windows Versión is Windows 10 22H2.

1 REPLY 1

Hi @serherrera ,

The only time I have experience issues with missing PanGPS service was after failed transparent upgrade.

The link you mentioned for me doesn't seems to be related to your problem, but if you have completed the steps you have probably performed full re-install (uninstall and install again).

 

I would suggest you to check C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPMsi.log if the installation was completed successfully.

It is possible that this file does not exist. In that case uninstall GP and install it again, but this time via command line, so you can instruct the installer to generate log file:

msiexec.exe /i "<path-to-msi>" /norestart TARGETDIR="C:\Program Files\Palo Alto Networks\GlobalProtect" BENICE="yes" /l+* "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPMsi.log"

 

  • 2563 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!