Global Protect PanGPS Service is Missing

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Global Protect PanGPS Service is Missing

L0 Member

Global Protect VPN is no connecting to the server and the PanGPS services is missing, I did the following procedure https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5eCAC&lang=en_US but it didn´t work,  the Global Protect Client version is 6.1.1 and the client Windows Versión is Windows 10 22H2.

1 REPLY 1

Hi @serherrera ,

The only time I have experience issues with missing PanGPS service was after failed transparent upgrade.

The link you mentioned for me doesn't seems to be related to your problem, but if you have completed the steps you have probably performed full re-install (uninstall and install again).

 

I would suggest you to check C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPMsi.log if the installation was completed successfully.

It is possible that this file does not exist. In that case uninstall GP and install it again, but this time via command line, so you can instruct the installer to generate log file:

msiexec.exe /i "<path-to-msi>" /norestart TARGETDIR="C:\Program Files\Palo Alto Networks\GlobalProtect" BENICE="yes" /l+* "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPMsi.log"

 

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