09-24-2018 12:46 PM - edited 10-03-2018 02:42 PM
Whenever i install global protect on a new machine, it removes the windows 7 product key, making it non-genuine.
Is anyone else having a similar problem?
09-26-2018 12:22 PM
Stop using non-genuine versions of Windows ;-).
If you are running into this issue and can reproduce it, I would open a TAC case and look at it with them. I've personally never seen or heard anyone else running into this issue.
09-26-2018 02:10 PM
@BPry The windows is genuine. All the computers without Global Protect are fine. I have talked to Micrsoft and there is nothing wrong with the key or windows itself.
09-26-2018 05:57 PM
I was just kidding, fully expected the license to be valid. Honestly though I think you'll likely get the run around on this as I haven't heard of anyone else ever running into this.
If you can reproduce it on-demand following whatever process you are doing, I would open a support ticket with TAC and have them follow along so they can see exactly what you are doing. Fair warning, TAC will likely kick it to being a Microsoft problem and Microsoft will probably kick it as a PAN problem. I don't think you'll get mutch traction in either direction.
09-27-2018 08:21 AM
Yes I've got the same problem, and yes it's caused a bunch of problems.
I have a ticket open with TAC regarding it - It's been escalated a few times (They even screen recorded my compuer while replicating the problem for them) and I believe it's got to the development team.
It's definitely an issue that took us a while to figure out.
You've got a couple of options/workarounds until they fix this:
1) Use an older version of globalprotect (doesn't happen with 4.0.8-4 or 3.1.6-19)
2) Turn off the "Collect HIP Data" option on the portal. If you don't have the globalprotect specific license you're not using this feature anyway.
10-10-2018 01:09 PM
Same here - agree seems to be ok w 4.0.8.
Took a while to figure it
10-11-2018 04:04 AM
Same here, also opened a TAC case.
Hopefully we will get a quick update on this
12-18-2018 03:50 PM
Anyone seen/heard anything new on this? have not seen mention in any of the 4.1.x release notes.
Or maybe they're just hoping Win 7 might go away like XP did?
12-19-2018 12:24 AM
It's mentioned in the release notes
Fixed an issue where Windows activation failed upon system reboot because the Windows license was getting deleted when you enabled HIP checks.
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