GLOBAL PROTECT removes the windows 7 product key!

[WestportIT]

Whenever i install global protect on a new machine, it removes the windows 7 product key, making it non-genuine.

Is anyone else having a similar problem?

[BPry]

@WestportIT,

Stop using non-genuine versions of Windows ;-). 

If you are running into this issue and can reproduce it, I would open a TAC case and look at it with them. I've personally never seen or heard anyone else running into this issue. 

[WestportIT]

@BPry The windows is genuine. All the computers without Global Protect are fine. I have talked to Micrsoft and there is nothing wrong with the key or windows itself.

[BPry]

@WestportIT,

I was just kidding, fully expected the license to be valid. Honestly though I think you'll likely get the run around on this as I haven't heard of anyone else ever running into this. 

If you can reproduce it on-demand following whatever process you are doing, I would open a support ticket with TAC and have them follow along so they can see exactly what you are doing. Fair warning, TAC will likely kick it to being a Microsoft problem and Microsoft will probably kick it as a PAN problem. I don't think you'll get mutch traction in either direction. 

[pmc]

Yes I've got the same problem, and yes it's caused a bunch of problems. 

I have a ticket open with TAC regarding it - It's been escalated a few times (They even screen recorded my compuer while replicating the problem for them) and I believe it's got to the development team. 

It's definitely an issue that took us a while to figure out. 

You've got a couple of options/workarounds until they fix this:

1) Use an older version of globalprotect (doesn't happen with 4.0.8-4 or 3.1.6-19)

2) Turn off the "Collect HIP Data" option on the portal. If you don't have the globalprotect specific license you're not using this feature anyway. 

[NeilR]

Same here - agree seems to be ok w 4.0.8.

Took a while to figure it

[DaxVC]

Same here, also opened a TAC case.

Hopefully we will get a quick update on this

[NeilR]

Anyone seen/heard anything new on this? have not seen mention in any of the 4.1.x release notes.

Or maybe they're just hoping Win 7 might go away like XP did?

[DaxVC]

Hi,

It's mentioned in the release notes

GPC-6981

Fixed an issue where Windows activation failed upon system reboot because the Windows license was getting deleted when you enabled HIP checks.