Globalprotect Certificate Pop-up sometimes?

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Globalprotect Certificate Pop-up sometimes?

L1 Bithead

When connecting to globalprotect, using MFA, sometimes after login there is a certificate popup that details the GP certificate.  You have to click ok or cancel. 

 

Anyone know what the deal is with this? It's not consistent, and it's not an error, but it is another step and confuses the end users. 

1 REPLY 1

L5 Sessionator

Hi @SaddlebackComm ,

 

Do you have multiple certificates that could potentially be used?  If so, check this out -> https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/authentication/about-globalp....

 

Or, if there is only one unique certificate, it could be how the PC handles certificate requests -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HBVpCAO&lang=en_US%E2%80%A....

 

Thanks,

 

Tom

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