GlobalProtect Clients Not downloading

[NavidAlam]

Hi,

I want to ask we have new firewall we configure all the things Dynamic update / License all ok . But when we try to get all the Latest GlobalPortect Clients from Server . It is only showing the list no other ?

We try from CLI , Rebooted three time. Is this is Error or issue can some one help us.

[JoergSchuetter]

Stupid question: did you click on "Check Now"?

[NavidAlam]

Many times. 

[Mick_Ball]

what else do you expect to see?

[NavidAlam]

[NavidAlam]

This is normal download GlobalProtect Clients when we click on the Check server. For example if i try to download 5.1.2 it is saying not avaiable for download . But other firewalls can

[Mick_Ball]

do you have the same issue for the PAN software download?

[Mick_Ball]

can you retrieve the license file again and then try to download the GP client.

[NavidAlam]

[NavidAlam]

Already tired that at the start. All Dynmic update and all other license update . retrieve the license file . Its look like PA had stop the old download files from the servers. I do not wish to send that to client and have issue. If that is issue fix it.

[Mick_Ball]

i have just updated and versions have been removed

[NavidAlam]

Yes. Same for my other firewalls also. Look like PA had remove all other files 

[NavidAlam]

So that mean it is not issue . PA did for all.

[BPry · Accepted solution]

@NavidAlam,

Sounds like this is a newer firewall setup or a replacement? PAN has stopped listing all of the super old unsupported GlobalProtect released directly on newly configured firewalls and the support portal to stop people from running unsupported releases in production. You can get old releases through support if you absolutely need them and manually upload them.

This is a good thing, at least in my opinion, because nobody should be pushing out an outdated agent bundle. Making people put work in to do things in an unsupported and insecure manner is  something we should expect from a security company. 

[NavidAlam · Accepted solution]

That is new firewall. Also i had try now with all my other firewalls PA had remove from them also.