GlobalProtect Stuck (Still Working)

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Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

GlobalProtect Stuck (Still Working)

L1 Bithead

Hello, I am stuck on "Still working screen" 

Снимок экрана 2021-06-29 в 12.50.30.png


Logs:

Spoiler
P2018-T27719 06/29/2021 12:48:11:636 Info ( 228): InitConnection ...
P2018-T27719 06/29/2021 12:48:11:636 Debug( 57): fd still open before connect
P2018-T27719 06/29/2021 12:48:11:636 Error( 80): CPanSocket::Connect - Failed to connect to server at port:4767
P2018-T27719 06/29/2021 12:48:11:636 Error( 232): Cannot connect to service, error: 61
P2018-T27719 06/29/2021 12:48:11:636 Debug(1272): CPanCommand::Send - InitConnection failed again. return without sent.
P2018-T28423 06/29/2021 12:48:11:834 Info ( 228): InitConnection ...
P2018-T28423 06/29/2021 12:48:11:834 Debug( 57): fd still open before connect
P2018-T28423 06/29/2021 12:48:11:835 Error( 80): CPanSocket::Connect - Failed to connect to server at port:4767
P2018-T28423 06/29/2021 12:48:11:835 Error( 232): Cannot connect to service, error: 61

How I can solve this problem?
Mac Book Pro M1 (macOS Big Sur 11.4)

1 ACCEPTED SOLUTION

Accepted Solutions

L1 Bithead

Solved:

 

1. Kill process GlobalProtect
2. Open terminal and write there :                 (In the first two lines, I was getting the error)

launchctl unload -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
launchctl unload -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist
launchctl load -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
launchctl load -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist

3. Enjoy 

View solution in original post

7 REPLIES 7

Cyber Elite
Cyber Elite

Hi @FUBLVCKMAGIK 

If you are able to access the portal in a browser (to verify if the connection is possible), the first thing I would do is upgrade to 5.2.7 and then try again. If it still does not work, then continue with the troubleshooting.

Tanks a lot for answer, but my boss only gave me 5.2.6 version
Can anyone share a new version of GlobalProtect?

In this case maybe ypur boss can download the newer version from the paloalto support portal.

I think we are not allowed to upload it here ...

He can't (
I should to solve this problem with this version

L1 Bithead

3 days ago GlobalProtect worked well, then I uninstalled the antivirus and installed a new one
After that GlobalProtect stopped working

L1 Bithead

Solved:

 

1. Kill process GlobalProtect
2. Open terminal and write there :                 (In the first two lines, I was getting the error)

launchctl unload -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
launchctl unload -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist
launchctl load -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
launchctl load -w /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist

3. Enjoy 

5.2.6 has issues and you should upgrade to 5.2.7. User session disconnects, etc...in 5.2.6 and the above issue that you are asking about are issues with 5.2.6

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