Ha1 is showing down || PA 410 model

We configured ethernet 1/6 and 1/7 as respective HA interface ( Control link ,Data link ) respectively. Both interface are showing up , but in the dashboard only HA2 came up and HA1 is showing Down. Kindly let us know is there any thing we are missin

managemt web gui issue

Hi.

The https is not being accessed.

Policies and IPs are allowed.

When I do tcping, it says that the port is closed.

I don't have GUI access.

RDP access to private servers behind Palo Alto

Hello, I am new to Palo Alto and I would like help in configuring RDP access to a server in the private network  for testing purposes. I have  gone through several articles but cannot seem to get it to work. Below is my config. Any help is greatly ap

Partner portal SSO Salesforce login issue

Hello Please iam facing issue in Partner portal SSO salesforce login for Deal register and so on

Whom should i contact for support ?

Thanks in Advance 

Service outages and notifications

Hello Community,

Like most of you, I also got a lot of emails from my firewalls complaining about: Machine Learning engine for PE stopped, please update your content. However I was also notified about the maintenance. You also can sign up to receive

Auth Process Down?

Seems we can not login top the Cortex XDR portal.. We also can not get to our Support Cases.  We see an "Unauthorized. Error 4011 when trying to log into the Cortex XDR tenant.

Then trying to get to support tickets.... we see... Salesforce...  Sing

what is the average time do you wait on the phone with PAN TAC?

I'll go first.  At least 45 minutes. 

Static Routes for Subinterface

I have a question about static routes for subinterfaces for my ethernet1/2 interface, I currently have static routes for interface ethernet1/2 to access some remote servers, but many of my subinterfaces of ethernet1/2 also need the ability to access

How to import certificate with same subject and issuer field which is not marked as CA

When I try to import such certificate I get "Only self signed CA cert can have identical sub and issuer fields" error.

The certificate is not from CA server so I don't have "Back up CA" option as described here:

https://knowledgebase.paloaltonetwor

PDF Report outlook missing attachment

Hi, my firewall is set to send PDF reports daily, attachments are usually not visible when receiving emails using Outlook.

Studying the source code of this email found that Outlook can display attachments normally as long as the = string is removed

"Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo

I couldn't find a way to post a support ticket so I'm going through this section first. If you have any solutions to send an official support ticket, please let me know.

Besides that, the base problem I am having is I cannot retake both "Introducti

Machine Learning engine for PE stopped, please update your content

Hello,

we have been registering this message on our Palo Alto Firewall in the system log since 9:20 p.m. Central European Time.

Does anybody else have this?

Thank you.

Best regards.