How to Uninstall Cortex with disabling anti-tampering protection

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How to Uninstall Cortex with disabling anti-tampering protection

L0 Member

Hi All,

 

Anyone can help how to uninstall Cortex XDR with disabling anti-tampering protection?I am trying to uninstall from SCCM and due to the anti-tampering protection, it require password to disable the protection first before i can proceed with the uninstallation. Perhaps any bat script on this that i can use it.

 

Regards,

Zaffrul

4 REPLIES 4

Community Team Member

Hi @Zaffrul ,

 

Please check the following discussion on the same topic:

https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-uninstall-without-password-an...

 

Kind regards,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
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Hi Kiwi,

 

Thanks for the respond. The link given is not the same topic as mine. My issue is, i can't uninstall Cortex XDR from SCCM due to anti-tampering protection. It require to insert the supervisor password in order to proceed with uninstallation. I have the password but i don't know what is the correct parameter to insert in bat script for disabling the anti-tampering protection.

 

Regards,

Zaffrul

Community Team Member

Hi @Zaffrul ,

 

Gotcha, you can use the cytool utility that comes with the agent. You should be able to find it under 'C:\Program Files\Palo Alto Networks\Traps\cytool.exe'.

 

Type the following command to disable Anti-tampering:
cytool protect disable

It will ask for the password

 

This allows you to stop services, uninstall or do whatever you need to do.

 

Source:

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/7.7/Cortex-XDR-Agent-Administrator-Guide/Cytoo...

 

Kind regards,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

adding along those above points...Yeah, I tested using >cytool runtime stop to uninstall the xdr-agent at the endpoint for testing. Password/temp-token is mandatory

Best Regards,
Suresh
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