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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats

i recive this error few times a weeksubject : SYSTEM ALERT : high : all_pktproc_2: exiting because missed too many heartbeats domain: 1 receive_time: 2014/11/26 13:18:11 serial: 009401009996 seqno: 43452 actionflags: 0x0 type: SYSTEM subtype: general config_ver: 0 time_generated: 2014/11/26 13:18:11 vsys: eventid: general object: fmt: 0 id: 0 ...

Initial conneciton problem

I use PA GP for VPN access for work - I tried calling the hell desk but they only want to switch my home kit on and off again. I use this daily and mostly it's rock solid, I have had this problem before, months ago and assumed it'd been fixed. But today, I cannot connect. The Problem is: Establish connection. It looks like it has worked. Mom...

Resolved! GlobalProtect not properly disconnecting

We have GlobalProtect configured as always-on and the option to disconnect with comment. Sometimes when a user disconnects the GP app shows as disconnected, but they are in fact still connected, they have an IP from the gateway and still route through the gateway. The only way the user can get disconnected is by connecting to a different GP port...

Claw4609 by • L5 Sessionator
  • 7474 Views
  • 3 replies
  • 0 Likes

VM Firewall and VM-Panorama Licensing

Hi Team, I am new to the VM-Series firewalls. Not really sure how to license these firewalls and the Panorama-VM series. Please help me with the document or page which will help me understanding teh licensing for these firewalls. Regards, Sanjay S

How can I get the CCATS for exporting in US

I bought a PA-220 from a reseller, however, it is a requirement for getting the CCATS for this product when shipping to Hong Kong. Can any one give me a hints on how to get such information? Or did anyone have any details or tips on getting those info?

sunnytai by • L0 Member
  • 2397 Views
  • 2 replies
  • 1 Likes

I am looking for my PCNSA certificate in image

Hello, I have completed the PCNSA exam. I have been sent from Credly to accept my PCNSA bagde. The problem is that I can't find the image of the certificate where it shows this (example: example_certificate ) do you know where I can get it? When I click on "Download Badge Imge" in Credly, it only downloads an image that only says PCNSA. Thank you.

ChAkAL by • L0 Member
  • 1760 Views
  • 1 replies
  • 0 Likes

Palo alto upgrade

I am upgrading from 9.1.10 to 10.1.8 I can download and install and reboot 9.1.16 and then download 10.0.0 and download install the latest ver 10.0.11 and then download 10.1.0 and download install and reboot 10.1.8. Is

Resolved! SSL/TLS Service Profile - Automate Certificate Replacement

Hi, I'm looking for an automatic way to update the certificate in a SSL/TLS Service Profile (which forms a part of the certificate replacement process). From what I can find, steps 1 and 2 can be automated with Ansible (or XML API), but I cannot find a way to do this for step 3. Import certificate (Ansible or XML API) Update Decryption Prof...

bgre033 by • L2 Linker
  • 8238 Views
  • 3 replies
  • 0 Likes

Global Protect Authentication with Okta Radius + LDAP Group Mapping

Recently stood up a GP Portal and Gateway for the company that I work for. At the moment, I just have a radius-auth-profile setup to point to our internal OKTA MFA Agent which works fine, however, I also need to read and identify Security Groups using AD so I can place users in specific GP permissions (split tunnel, no-split tunnel, ACLs, Depart...

SNMP Trap Monitoring

Hello, We were wondering about the feasibility of configuring SNMP traps for some of our Firewalls instead of using SNMP polling. Currently we're using SNMP polling to monitor information like : - Interface status - Interface bandwidth- Temperature - CPU Management and Data- Log Rate - Sessions- HA cluster In your documentation SNMP Monitoring...

Khassam by • L1 Bithead
  • 5894 Views
  • 5 replies
  • 0 Likes

Resolved! How to escape a line feed in login banner via CLI?

What is the escape character/ sequence for LF or CR/LF in cli mode?Via web interface it is possible to create a multiline login banner with line breaks that looks like the example below.line 1 testline 2 loginline 3 bannerThis shows up tidy during login via cli and webinterface$ ssh -l admin 192.168.1.1line 1 testline 2 loginline 3 bannerPasswor...

panwmod by • L0 Member
  • 11072 Views
  • 8 replies
  • 0 Likes

Resolved! New user creation error

Hey everyone, wanted to ask for some help, I created a new user with wrong email for SSO, is there a way to eliminate this user it is not showing under manage users so I was wondering where I can edit that. Thanks

arces01 by • L0 Member
  • 2683 Views
  • 3 replies
  • 0 Likes

Issue with routing possibly?

Needing a little help. I have a PA 5220 within a secure enclave (so no connection to the internet). I can ping a gateway in another enclave without any issue but when I ping the network beyond that gateway I get no reply. My GW external interface and their GW external interface are on the same subnet and their internal network and my internal ne...

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