GlobalProtect uninstall problem

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L2 Linker

GlobalProtect uninstall problem

Hi,

Our user have a problem with GlobalProtect client on a computer running Windows 8. Client was behaving very unpredictable (constantly connecting and disconnecting from the VPN), so it is uninstalled (from Control Panel\Programs\Programs and Features - Uninstall a program).

Now, when attempting to install the new GP client he gets

problem.png

He rebooted the computer several times, deleted the file C:\Program Files\Palo Alto, deleted all traces of Palo Alto in the registry, deleted GP adapter in Network Connections, but the problem still occurs.

Does anyone have any idea what else to try?

A small note, GP client behaves well on other computers.

Tnx,

BR,

Vesna.


Accepted Solutions
Highlighted
L3 Networker

Re: GlobalProtect uninstall problem

Try to delete the Service with command prompt and the "sc" tool.

I think it should be like this -> "sc \\localhost delete PanGPS"

Here a link with other methods to uninstall the service: How do I uninstall a Windows service if the files does not exist anymore? - Stack Overflow

View solution in original post


All Replies
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L6 Presenter

Re: GlobalProtect uninstall problem

Highlighted
L2 Linker

Re: GlobalProtect uninstall problem

Yes, problem is that he deleted the folder C:\Program Files\Palo Alto so PanGPUninstall.exe no longer exists.

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L6 Presenter

Re: GlobalProtect uninstall problem

maybe copying that folder from another computer will do somehting ? (not sure)

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L4 Transporter

Re: GlobalProtect uninstall problem

Try CCleaner (free software). May CCleaner will find something.

Also, check if the PanGPS Service and PanGPA is running. Stop and close it before trying to install the new GP.

Highlighted
L6 Presenter

Re: GlobalProtect uninstall problem

Do you see any PAN services in services.msc ?

If yes, than there is something left.

Highlighted
L5 Sessionator

Re: GlobalProtect uninstall problem

Hi Vesna,

Could you please try to delete registry for GP found under [HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\, reboot and try to re-install the software again. Hope this helps. Thank you.

L2 Linker

Re: GlobalProtect uninstall problem

Thank you all for your help. I am waiting for response from the client.

Highlighted
Not applicable

Re: GlobalProtect uninstall problem

if not give this a go it replaced the Ms installer clean up utility

https://support.microsoft.com/kb/290301

thanks

Highlighted
L4 Transporter

Re: GlobalProtect uninstall problem

With uninstalling on Windows, I always use Revo Uninstaller, to make sure I don't run into issues like this.

The program grabs everything it can find related to the program you want to uninstall, including the registry.

Very useful..

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