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GlobalProtect uninstall problem

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GlobalProtect uninstall problem

L2 Linker

Hi,

Our user have a problem with GlobalProtect client on a computer running Windows 8. Client was behaving very unpredictable (constantly connecting and disconnecting from the VPN), so it is uninstalled (from Control Panel\Programs\Programs and Features - Uninstall a program).

Now, when attempting to install the new GP client he gets

problem.png

He rebooted the computer several times, deleted the file C:\Program Files\Palo Alto, deleted all traces of Palo Alto in the registry, deleted GP adapter in Network Connections, but the problem still occurs.

Does anyone have any idea what else to try?

A small note, GP client behaves well on other computers.

Tnx,

BR,

Vesna.

15 REPLIES 15

The updated location of the Microsoft installation/removal tool is Fix problems that block programs from being installed or removed (microsoft.com)

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