GP portal not accessable

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

GP portal not accessable

L4 Transporter

Dear All,


I am trying to access the GP portal but getting an error, site not reachable.


I have performed some troubleshooting and took packet capture between the client and the portal address and found TCP handshake is not complete. below is the screenshot.





has anyone give me suggestion on this.


1 accepted solution

Accepted Solutions

@kiwiThanks for your reply.


I have added the reverse route then the issue has been resolved.

View solution in original post


Community Team Member

Hi @Jafar_Hussain ,


Please check out this article:

Troubleshooting GlobalProtect 


I believe you're at this stage:

6) If the SYN packet is going out and no ACK is received, move to the firewall and see if the sessions are getting formed, and if packets are getting dropped. Use dataplane debugs or captures combined with global counters to check the same. Check security policies, NAT, etc. to make sure traffic is not getting dropped.




LIVEcommunity team member, CISSP
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

@kiwiThanks for your reply.


I have added the reverse route then the issue has been resolved.

  • 1 accepted solution
  • 2 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!