GP portal not accessable

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Reply
Highlighted
L4 Transporter

GP portal not accessable

Dear All,

 

I am trying to access the GP portal but getting an error, site not reachable.

 

I have performed some troubleshooting and took packet capture between the client and the portal address and found TCP handshake is not complete. below is the screenshot.

 

Jafar_Hussain_0-1585659001242.png

 

 

has anyone give me suggestion on this.

 


Accepted Solutions
Highlighted
L4 Transporter

@kiwiThanks for your reply.

 

I have added the reverse route then the issue has been resolved.

View solution in original post


All Replies
Highlighted
Community Team Member

Hi @Jafar_Hussain ,

 

Please check out this article:

Troubleshooting GlobalProtect 

 

I believe you're at this stage:

6) If the SYN packet is going out and no ACK is received, move to the firewall and see if the sessions are getting formed, and if packets are getting dropped. Use dataplane debugs or captures combined with global counters to check the same. Check security policies, NAT, etc. to make sure traffic is not getting dropped.

 

Cheers,

-Kiwi.

 
Highlighted
L4 Transporter

@kiwiThanks for your reply.

 

I have added the reverse route then the issue has been resolved.

View solution in original post

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!