GP users are getting denied random times

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GP users are getting denied random times

L3 Networker

I have global protect v5.0.5 deployed to all Corporate Windows and some users reported that when they work everything stop to work and suddenly after 5-10 minutes is back again without disconnecting them from the global protect .This happen random times and not always .I have a user though that he reports that every day for the last week .


Palo Alto version is 8.1.11 VM-300 and GP agent 5.0.5 on a Windows 10.


I can see from the logs user is working fine in one server , then traffic getting blocked and can see only traffic log but not threat etc. 


I am allowing based on the IP and the Zone and destination is any app any service .

HIP looks fine and agent is sending the report every hour .


Today this happened to a user connected 7 am and stopped working around 10am for 5 minutes .In the logs I can see HIP reports were send before and after the incident and user-id was reported that was learned from the AD .


I can see from the logs if that is helping that user is not written and after working is written . Is that related to USER-ID where I need to exclude the IP pools from the GP on the USER-ID ?


L7 Applicator

could you just confirm if your policy is based on source user-ID or user IP address.

Cyber Elite
Cyber Elite

GP does it's own UserID so if you have the IP pool included in the regular userID, this could cause a conflic. excluding the subnet would be a good step to see if it resoves your issue


you could also track global counters to help guide your search to the cause of users getting dropped during that timeframe

Tom Piens
PANgurus - SASE and Strata specialist; (co)managed services, VAR and consultancy

We had some issues 2 months ago with the Pilot where user let's say George had another account like adminGeorge and group was different so we removed the user/group access filtering in policy .


Now we have Source IP pool that we provide and the Zone of Global Protect only .

Destination is any any to internal resource for that user had issues today and with AV,VULN,ANTI-SPY profile . Nothing was blocked because of the profiles .

I can see that today but issue started before 10:13 . 10:13 was reported that was ok and user connected 7am which I don't have logs before that for user-id which is strange.



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