03-29-2024 07:09 AM
The management port on my 1420 FW will not connect to our core switch. This went down last night.
I have tried to log a case, the device serial number shows up but there is not place to select it when trying to open a case.
Is there a Support Phone number that I can call? I have looked every where.
Thank you
03-30-2024 12:17 AM
If you can't select the serial number it unfortunately sounds like you have partner support, not support directly through PAN. You'll need to reach out to your ASC to open a support case with this, and if they need PAN's help they'll open a case on your behalf.
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