How in the hell do i open a support case?

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How in the hell do i open a support case?

L0 Member

I see no way of opening a support case...

 

I called the tech support phone number, but it hangs up with me beacause I have no support case #...

 

I didn't think customer service could actually get worse, but it has

1 ACCEPTED SOLUTION

Accepted Solutions

Community Team Member

Hi @jreed2 ,

 

Follow the 'Get Help' journey when you're logged into the CSP (https://support.paloaltonetworks.com).

 

kiwi_0-1659636813823.png

 

The Get Help feature will provide possible solutions while you fill out the details and in the end you should be able to create a case.

 

kiwi_0-1659638283085.png

 

Cheers,

-Kiwi.

 

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

View solution in original post

1 REPLY 1

Community Team Member

Hi @jreed2 ,

 

Follow the 'Get Help' journey when you're logged into the CSP (https://support.paloaltonetworks.com).

 

kiwi_0-1659636813823.png

 

The Get Help feature will provide possible solutions while you fill out the details and in the end you should be able to create a case.

 

kiwi_0-1659638283085.png

 

Cheers,

-Kiwi.

 

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!
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