Hi @lionelgalvan1 ,
I've experienced this before. That said, I wasn't able to identify the root cause because lacked time for troubleshooting 😞
restarting device server and mgmt server remedied the issue for me (as your screenshot indicates the device server might have an issue).
NOTE: this will impact production so make sure to do this in a maintenance window.
Might want to generate a tech support file first for analysis.
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