I can't open Support Cases.


Changes to the LIVEcommunity experience are coming soon... Here's what you need to know.

L0 Member

I can't open Support Cases.

I can't open Support Cases. 


Becauase single sign on error.


I cleared the browser cache and tried with other browsers too.


Other options work fine, but only the Support Cases is not open.


What should I do?

L7 Applicator

are you sure you're allowed to open support cases?

if you access device > support on your firewall, does it say premium, standard or premium partner ?


if it's premium partner, you will need to go through your VAR for support (else try incognito mode)

Tom Piens - PANgurus.com
Like my answer? check out my book! amazon.com/dp/1789956374
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!