I can't open Support Cases.

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I can't open Support Cases.

L0 Member

I can't open Support Cases. 

 

Becauase single sign on error.

 

I cleared the browser cache and tried with other browsers too.

 

Other options work fine, but only the Support Cases is not open.

 

What should I do?

1 REPLY 1

Cyber Elite
Cyber Elite

are you sure you're allowed to open support cases?

if you access device > support on your firewall, does it say premium, standard or premium partner ?

 

if it's premium partner, you will need to go through your VAR for support (else try incognito mode)

Tom Piens
PANgurus
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