I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different

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I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different

L0 Member

I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different software emulators - Putty, TeraTerm and Mobaxterm.
When it comes enter Maintnenance Mode no prompt comes up most of the time, on the few occasions it does I can only type "Ma" and when I press enter nothing happens and does normal bootup to login prompt as opposed to maintenance menu

I also tried it from a different device i.e. laptop first and desktop after but same result

2 REPLIES 2

Community Team Member

Hi @ICT-FODC ,

 

There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS:

 

  1. Using the serial console (see: How to Factory Reset a Palo Alto firewall)
  2. Using the CLI:
    > debug system maintenance-mode

 

NOTE: The device will reboot immediately into maintenance mode when the command is issued.

 

Maybe this second method is an option for you ?

 

Hope it helps,

-Kiwi.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

Hi Kiwi,

Unfortunately I do not know the login details to run that command. Not sure what is wrong. I tried a different PA-220 and that worked so it seems to be specific to that device.

Thanks

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