General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Firewall integration

Hello,

There was a question about integrating a firewall with third-party sandboxes to send files for review, such as cuckoosandbox or checkpoint, is there such an opportunity and where can I find documentation or information about similar experiences

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EDL blocking URL

We have a feed for ELD in Palo Alto. We realised that we add this URL (https://unrealengine.com) this web is been blocked properly, but not "https://unrealengine.com/en-US/donwload.

For example, www.unrealengine.com. The URL part does not block the UR

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Resolved! User authentication - Global Protect

HI.

I'm pre-staging a couple of PA2020's (active/passive), and am having an issue with getting authentication via AD working for Global Protect through Active Directory.

As far as I can tell, the LDAP configuration is correct - the firewall connects to

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Resolved! Global Protect client disconnects every 5 minutes for 1 minute

GP client disconnects from VPN every 5 minutes for about 60 seconds.

During the disconnection the is no connectivity to internal resources (Chenking pings for example). Internet connectivity is OK during the disconnection.

The issue is related to inte

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URL geting block

Guys, I have been issued with one of my clients not accessing the URL after adding the URL in the URL category and keeping them the alert.

I check the URL traffic the traffic block by real estate and the website category client want is also real estat

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PA-3220 | SW10.0.5 | Slow Login

Hello Dears,

I hope you are doing okay, I have PA-3220 with OS 10.0.5 with GlobalProtect Agent 5.2.6, i am facing a very very slow log in to GUI that takes sometimes 5 minutes to log in whether from internal or external through VPN. Any suggest

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Resolved! difference zone between end users and domain controller on Palo alto

Hello all,

I have a problem with palo alto PA-850. I configure domain controllers and end users diference zone. example: zone name: Server for domain controllers, and zone: User for end users.

I setup policy to allow all traffic from Zone: Server to

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Resolved! SSH timeouts across the board or per policy?

Are the application timeouts across the board for something like SSH? Meaning for user SSH connections through the PAN and admin SSH connections to the PAN that application controls the timeouts for both?

Not able to add app;ication in PBF rule

Hey guys my client want some applications traffic to go through ISP2 when I create a PBF rule for that add application I get some specific error.

I updated the apps and threat the latest version.

PA-220 .PANOS version is 9.1.8

Resolved! Why a forced Target Negate No?

I've had a case open with Palo Alto support for over a month and the person I got says they've not seen this issue before. I doubt we are blazing new trails here and I just don't understand how this can actually be unfamiliar.

Our Palo Alto is a recen

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Resolved! Issues with VPN to AWS

Hi

I appreciate this is an odd one but I have a little bit of an issue with my home setup, I have a pa-220 behind a sky router, the issue is that if I am coming from the inside network i.e mgmt interface that traverses the inside zone to make it out

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Resolved! URL Content Filtering Removal?

One of my sites appears to be blocked by URL content Filtering as a 'Hacking site' I poked around on our end and it seems to have come through a definition update(?)

How do I go about getting it removed? Clearly since i'm asking, it isn't a hacking

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How often the Palo Alto LDAP group members get sync if membership changes ?

How often the Palo Alto LDAP group members get sync if membership changes?

If I add few more users into the group in LDAP after two weeks, it is configured on PA to block the sites, will it sync with LDAP groups?

RDP slow vía Globalprotect

Good morning, thank you very much for your support.

I have the following problem.

I have a PA-220 equipment, connected to the Internet via a 200mb symmetrical Adsl link.

Scenario:

PanOS 10.0.6

Globalprotect clients 5.2.7 ( win 10 )

PA-220 ---NAT1:1---

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Not able to upload the file by google drive

hey team one of my customers has an issue with the firewall that the users are not able to upload files on google drive after adding allow the URL and application type in the security rule we added google base google drive docs to google uploading. a

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