I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different

[ICT-FODC]

I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different software emulators - Putty, TeraTerm and Mobaxterm.
When it comes enter Maintnenance Mode no prompt comes up most of the time, on the few occasions it does I can only type "Ma" and when I press enter nothing happens and does normal bootup to login prompt as opposed to maintenance menu

I also tried it from a different device i.e. laptop first and desktop after but same result

[kiwi]

Hi @ICT-FODC ,

There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS:

1. Using the serial console (see: How to Factory Reset a Palo Alto firewall)
2. Using the CLI:
   > debug system maintenance-mode

NOTE: The device will reboot immediately into maintenance mode when the command is issued.

Maybe this second method is an option for you ?

Hope it helps,

-Kiwi.

[ICT-FODC]

Hi Kiwi,

Unfortunately I do not know the login details to run that command. Not sure what is wrong. I tried a different PA-220 and that worked so it seems to be specific to that device.

Thanks