I really need to be able to open up support tickets

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I really need to be able to open up support tickets

L0 Member

Message boards and communities are not going be sufficient for our day to day needs.  It has become impossible to actually open a support case.  I need detailed instruction on how to open a support case that connects me with a live person.

1 REPLY 1

Community Team Member

Hi @Sbrown88 ,

 

In the CSP you can use the 'Get Help' button. 

 

kiwi_0-1659636813823.png

 

Fill out all the fields, select your asset, contact phone number, etc ... if the proposed solutions don't help you, you should be able to see the 'File a Support Case' button at the end.

 

kiwi_0-1659638283085.png

 

Alternatively you can contact support by phone: https://www.paloaltonetworks.com/company/contact-support

 

Best,

-Kiwi.

 

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
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