Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
08-17-2022 08:03 AM
Message boards and communities are not going be sufficient for our day to day needs. It has become impossible to actually open a support case. I need detailed instruction on how to open a support case that connects me with a live person.
08-18-2022 06:40 AM
Hi @Sbrown88 ,
In the CSP you can use the 'Get Help' button.
Fill out all the fields, select your asset, contact phone number, etc ... if the proposed solutions don't help you, you should be able to see the 'File a Support Case' button at the end.
Alternatively you can contact support by phone: https://www.paloaltonetworks.com/company/contact-support
Best,
-Kiwi.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
