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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Authenticated NTP, what do you use?

Hello Community, While I already have googled and found some solutions, I would like to get input from you to see what you have used and works well. In a windows environment, what do you use to point your PAN's NTP configuration to an authenticated server? I know domain controllers use Kerberos with other windows systems, but not 3rd party devi...

Change in NetFlow behavior in PAN-OS 10

Hey guys, Here's another one of the issues I have run into after upgrading to PAN-OS 10. Application usage statistics received by NetFlow are now displayed in Petabps / Pbytes on my NetFlow servers!I have confirmed that my NetFlow server hasn't been touched since updating the firewall to PAN-OS 10.I have also set up a separate NetFlow server and...

warface by • L1 Bithead
  • 3389 Views
  • 2 replies
  • 1 Likes

Resolved! GlobalProtect user in RDP login?

Anyone know why, after installing Globalprotect, I see an empty user account with the GlobalProtect icon as an option when trying to RDP to remote desktops? I've noticed it on every machine after installing GP... I'm hoping it is a config option that can be turned off somewhere but I'm not sure what it is for. On my home computers it is actuall...

GP-account.png
jsalmans by • L4 Transporter
  • 5867 Views
  • 4 replies
  • 0 Likes

I really need to be able to open up support tickets

Message boards and communities are not going be sufficient for our day to day needs. It has become impossible to actually open a support case. I need detailed instruction on how to open a support case that connects me with a live person.

Sbrown88 by • L0 Member
  • 1715 Views
  • 1 replies
  • 0 Likes

Moving rules and objects between VSYS (device groups) in Panorama

I am trying to move security rules from one VSYS (or rather device group) to another VSYS in Panorama. It fails when I try to use 'Move' in GUI because objects (addresses, services) are not moved yet. But when I try to move objects I can't because they are used in rules which are not moved yet.... typical Catch22;) So I am trying to use copy in ...

niuk by • L3 Networker
  • 3557 Views
  • 2 replies
  • 0 Likes

Resolved! Firewall Reboot with Some Critical Comments

Hi everyone, Devices get restarted suddenly with critical comments. Firstly DP restarted and after that system restarted. I will share the critical comments that are from autoassistant. We faced with this issue 2 times. For the first one; TAC engineer said us this is a version bug and fixed on 10.1.6. Now device already on 10.1.6 but faced wit...

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Resolved! Blocking DNS-over-https

Hi, I plan to create security policy rules to block dns-over-https and dns-over-tls. Is it also recommended to block dnscrypt? In regards to dns-over-https. If the browser attempts this and fails, does it fallback to using the client's configured dns servers?

ce1028 by • L4 Transporter
  • 15478 Views
  • 6 replies
  • 0 Likes

Resolved! Disable ciphers

Hi guys, Would like to know how to disable the following ciphers: TLS_DHE_RSA_WITH_AES_256_CBC_SHATLS_DHE_RSA_WITH_AES_128_CBC_SHATLS_ECDHE_RSA_WITH_AES_256_CBC_SHATLS_ECDHE_RSA_WITH_AES_128_CBC_SHATLS_RSA_WITH_AES_256_CBC_SHATLS_RSA_WITH_AES_128_CBC_SHA Can i follow the following KB to disable:https://knowledgebase.paloaltonetworks.com/...

JingKai by • L1 Bithead
  • 3748 Views
  • 2 replies
  • 0 Likes

UserID Monitored server (WinRM-HTTP) gets Kerberos error.

Hi,We tried this: https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/user-id/map-ip-addresses-to-users/configure-server-monitoring-using-winrmIt seems like config is OK but we are getting "kerberos error" in status ofr this server monitored. Where can we see whats happening about this error? useridd logs doesnt show anythimng.

BigPalo by • L4 Transporter
  • 29709 Views
  • 6 replies
  • 0 Likes

Software End-of-Life policy vs end of support

How long will a software listed as end of life ( https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary ) be supported? I have read conflicting information on this. I suppose support could be defined as:1) Receive general tech support if a case is opened2) Receive software updates forissues I ask as 8.0 i...

Reading counter flow errors

Hi All, Apologies as I am still new and trying to learn Palo Alto. I encountered an issue wherein a new switch is causing a large number of packet drop parse. I found it on the IP below. How do you interpret the logs generated? The 10.5.4.100 is a Dell device, while the 10.5.4.2. I am unable to look up the MAC address. Thank you in adv...

mudvayne15_0-1660691821831.png
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Unable to categorize my companies URL

Hi, I am unable to categorize my companies URL on behalf of one of our customers, that uses a Paloalto firewall. My colleague received the following message when attempting to perform this action: "In the meantime, Palo Alto Networks URL Filtering allows you to create custom URL categories that best suit your unique business needs. Pleas...

Migration Issue from PA-500 (HA-Active/passive) to PA-3220 with HA-Active/Passive

Hello, Hi Brothers, Existing PA-500 (PAN-OS 8.1.17) and New PA-3220 (PAN-OS 8.1.17) I tried to export the running config from FW (PA-500) as XML format and import it into the new FW (PA-3220) Shows me a lot of error and warning as there is a lot of discrepancies as following DetailsValidation Error:deviceconfig -> high-availability -...

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