Issue with Ticket Support Application (Get Help)

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Issue with Ticket Support Application (Get Help)

L0 Member

Hello,

 

I have a problem while creating a new ticket.

 

When I arrive to select asset or serial, at the step that says "Find Asset Tenant ID/ Serial #" I can't select the asset and because of this, I can't end the ticket.

 

Could anybody help me?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Community Team Member

Hi @David_Barral ,

 

I think you may have backline support.  Is that correct ? If you do, then only your ASC can open cases on your behalf.

Please reach out to your ASC and open a case with them.

 

Hope this helps,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

View solution in original post

1 REPLY 1

Community Team Member

Hi @David_Barral ,

 

I think you may have backline support.  Is that correct ? If you do, then only your ASC can open cases on your behalf.

Please reach out to your ASC and open a case with them.

 

Hope this helps,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!
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