Issue with Ticket Support Application (Get Help)

[David_Barral]

Hello,

I have a problem while creating a new ticket.

When I arrive to select asset or serial, at the step that says "Find Asset Tenant ID/ Serial #" I can't select the asset and because of this, I can't end the ticket.

Could anybody help me?

Thanks.

[kiwi · Accepted solution]

Hi @David_Barral ,

I think you may have backline support.  Is that correct ? If you do, then only your ASC can open cases on your behalf.

Please reach out to your ASC and open a case with them.

Hope this helps,

-Kiwi.