Issues with Panorama and Cloud Services Verification - CP_DECRYPT_FINAL_FAIL

[JohnMaki]

So I was tieing my Panorama to my Cloud Services and when I go to verify my account in Panorama after installing the Logging licence i get the following error when entering my OTP from the Support portal into Panorama. 

Failed to verify account. CP_DECRYPT_FINAL_FAIL

I am Super User BTW in Support Portal. 

Please Help

[BPry]

@JohnMaki,

Are you decrypting the traffic between your Panorama instance and PAN? 

[JohnMaki]

No we are not. I haven't been able to find much on the googles about this either. 

[JohnMaki · Accepted solution]

So apparently it is a Bug in 9.0.2. 

This is a known issue currently being investigated by Engineering via bug IDs CYR-7662, PAN-118414
OTP verification failure with error CP_DECRYPT_FINAL_FAIL is caused by a regression in Panos version 9.0.2 and later.

If you are seeing this OTP error, it is likely that you are on panorama version 9.0.2 and the only work-around we have right now is to downgrade the Panos version to 9.0.1

[SoporteITS]

Hi,

Do you know if the 9.0.3 solves it?

Regards.

[tchirica]

No, it is not fixed in 9.0.3.

If you run 9.0.2, you still have to downgrade to 9.0.1 to perform the OTP verification.

[Justin_Payne]

Has this been fixed yet?

[JokinLete]

Hi,

In our case, the upgrade of the plugin has solve the registration issue.

Regards.