L3Svr Restarting automatically

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

L3Svr Restarting automatically

L3 Networker

Hi Team,

 

The l3svc process is restarting automatically whenever we are doing an commit on the firewall.

 

This is sometime causing captive portal to not work correctly.

 

Is this an bug. We are having PAN-OS 9.1.10 currently installed on the firewall and the firewall is active in Active/Passive HA mode and the firewall model is PA-3220.

 

masterd.log
2021-12-16 18:49:17.771 +0530 INFO: l3svc: received user restart
masterd.log
2021-12-16 18:49:17.771 +0530 INFO: l3svc: User restart reason - restart triggered by devsrvr commit
masterd.log
2021-12-16 18:49:17.772 +0530 INFO: l3svc: received user stop
masterd.log
2021-12-16 18:49:18.305 +0530 INFO: l3svc: exited, Core: False, Exit code: 0
masterd.log
2021-12-16 18:49:18.545 +0530 INFO: l3svc: process running with pid 10320
masterd.log
2021-12-16 18:50:41.904 +0530 INFO: l3svc: received user restart
masterd.log
2021-12-16 18:50:41.904 +0530 INFO: l3svc: User restart reason - restart triggered by devsrvr commit
masterd.log
2021-12-16 18:50:41.904 +0530 INFO: l3svc: received user stop
masterd.log
2021-12-16 18:50:43.305 +0530 INFO: l3svc: exited, Core: False, Exit code: 0
masterd.log
2021-12-16 18:50:43.543 +0530 INFO: l3svc: process running with pid 11535
masterd.log
2021-12-16 18:54:40.645 +0530 INFO: l3svc: received user restart
masterd.log
2021-12-16 18:54:40.645 +0530 INFO: l3svc: User restart reason - restart triggered by devsrvr commit
masterd.log
2021-12-16 18:54:40.645 +0530 INFO: l3svc: received user stop
masterd.log
2021-12-16 18:54:41.305 +0530 INFO: l3svc: exited, Core: False, Exit code: 0
masterd.log
2021-12-16 18:54:41.547 +0530 INFO: l3svc: process running with pid 13562
masterd.log
2021-12-16 18:56:50.907 +0530 INFO: l3svc: received user restart
masterd.log
2021-12-16 18:56:50.907 +0530 INFO: l3svc: User restart reason - restart triggered by devsrvr commit
masterd.log
2021-12-16 18:56:50.908 +0530 INFO: l3svc: received user stop
masterd.log
2021-12-16 18:56:52.306 +0530 INFO: l3svc: exited, Core: False, Exit code: 0
masterd.log
2021-12-16 18:56:52.552 +0530 INFO: l3svc: process running with pid 15052
masterd.log
2021-12-17 10:43:18.299 +0530 INFO: l3svc: received user restart
masterd.log
2021-12-17 10:43:18.300 +0530 INFO: l3svc: User restart reason - restart triggered by devsrvr commit
masterd.log
2021-12-17 10:43:18.300 +0530 INFO: l3svc: received user stop
masterd.log
2021-12-17 10:43:19.305 +0530 INFO: l3svc: exited, Core: False, Exit code: 0
masterd.log
2021-12-17 10:43:19.547 +0530 INFO: l3svc: process running with pid 22775
2 REPLIES 2

L3 Networker

Hi there!

 

The very firs step I would recommend is to move to a "preferred" or stable release. 9.1.10 is not the recommended 9.1 release.

 

As of today, the preferred/recommended/stable 9.1 release is 9.1.12.

 

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-...

 

If you were to open a case with PANW Support, that's the first thing they would request I believe.

 

Since you are running an HA pair, I would follow the upgrade recommendations during a maintenance window.

 

https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-upgrade/upgrade-pan-os/upgrade-the-firewall-pan...

 

PS:

 

"L3svc: Serves web pages for captive portal, NTLM authentication, URL admin override page and URL block page."

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLUeCAO

 

Cyberforce Commander.
Don't forget to hit that Like button if a post is helpful to you!

L3 Networker

Hi,

 

As far as I know, this isn't a bug. l3svc just needs to restart on every commit.

 

It would be worth opening a case with TAC and reporting that this is causing a service interruption for you.

 

- DM

Sr. Technical Support Engineer, Strata
  • 3593 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!