ldap cfg LDAP failed to get info from server

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ldap cfg LDAP failed to get info from server

L4 Transporter

Has anyone run into the issue where the ldap server is generating the following logs: ldap cfg LDAP failed to get info from server "10.x.x.x"?

We are not getting authentication issues and the tcpdump on the mgmt interface shows bi-directional traffic. when I do a "show user group-mapping state all in the CLI it displays 0 number of groups mapped. 

Running 7.0.11 and this is on a 7050 appliance deployed in an HA setup


Cyber Elite
Cyber Elite

Is this a new user-id setup or was this working previously? 

L4 Transporter

Try removing the "include groups" in group mapping and re-add them again. Probably one of them is no longer fecthed from the LDAP server (deleted).


L4 Transporter

I wanted to post a follow up on this. A TAC case was entered and all the supporting information (TAC support file, tcpdump on mgmt interface, etc..) TAC has confirmed this is a known bug in the 7.0.11 PAN-OS. I upgraded to 7.1.5 and the issue is resolved.

Setup was working previously and is a config used on other clusters (Panorama template).

Hi Gun-Slinger


Thanks for the information, that it works with 7.1.5 ... we ran into the same problem yesterday ... but the support told me that even in PAN-OS 7.1.6 this bug is not fixed.

So I am now not sure what exactly to to ...

But for all who also experience this problem (Bug ID: PAN-69485): what I tried so far is a downgrade back to 7.0.9 but this did not completely resolve the issue ... now our firewall ignored the Group include list and synchronizes ALL!!! groups from Active directory ... and even the firewall now obviously has all this informations ... some user-based firewallrules do not work correctly.




One thing that may help is using the attribute filter under the user id properties. We used 'location=(enter custom tage here)" and that limited the number of groups we pick up. A script can be run in AD to mass deploy the attribute if you have a large amount of groups needing this added.

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