ldap cfg LDAP failed to get info from server

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ldap cfg LDAP failed to get info from server

L4 Transporter

Has anyone run into the issue where the ldap server is generating the following logs: ldap cfg LDAP failed to get info from server "10.x.x.x"?

We are not getting authentication issues and the tcpdump on the mgmt interface shows bi-directional traffic. when I do a "show user group-mapping state all in the CLI it displays 0 number of groups mapped. 

Running 7.0.11 and this is on a 7050 appliance deployed in an HA setup


Cyber Elite
Cyber Elite

Is this a new user-id setup or was this working previously? 

L4 Transporter

Try removing the "include groups" in group mapping and re-add them again. Probably one of them is no longer fecthed from the LDAP server (deleted).


L4 Transporter

I wanted to post a follow up on this. A TAC case was entered and all the supporting information (TAC support file, tcpdump on mgmt interface, etc..) TAC has confirmed this is a known bug in the 7.0.11 PAN-OS. I upgraded to 7.1.5 and the issue is resolved.

Setup was working previously and is a config used on other clusters (Panorama template).

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