LDAP groups not populating correctly

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LDAP groups not populating correctly

L3 Networker

PA220, PANOS 8.1.1

Working on setting up GlobalProtect using AD/LDAP auth and groups to define access. 
I have userconfigs setup by AD Group and the log is "matching config not found" 
On digging into it some more, it appears that the user, in the PA, doesn't have the appropriate groups attached. Despite that they do in AD. 

AD Group has four members. Three of the members show up in the PA. The fourth does not. 
show user user-ids match-user domain\ProblemUser  returns an empty table. While the other three users in the group return complete information as expected. 
Account is functional and has full access to what all it's supposed to from the AD side of things. 

I've done a debug user-id reset group-mapping all and I'm  still having the same issues. 

Where should I start troubleshooting from here? 


so....     user-group in "server profile" and user-group in "portal agent" only allows some users in the user-group (not sure what your group is called)..


but domain users group in "server profile" and user-group in "portal agent" allows all users in user-group to authenticate and get portal config.




VPNUsers <- AD Group

Domain Users <- AD Group. 

AuthProfile must contain VPNUsers AND Domain Users for VPNUsers to be able to auth against the GP Gateway Client Config. 
GP Gateway Client Config ONLY contains VPNUsers. 
Anyone that's not a member of VPNUsers will be able to auth, but not connect as there's no matching profile for their user account. 

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