09-20-2021 04:32 AM
Hello there,
I had received several log message " XDR service cyserver was stopped on Desktopxxx" although this devices have running cortex agent. What are the scenarios that this log message are generated and what are the cases that the cortex agent get stopped.
09-20-2021 01:18 PM
So I see these when doing simple things like OS upgrades, patching, ect. Due to the way that systems stop services during these operational instances you'll see these alerts during those instances. It's personally not something I spend any amount of energy on. I find it easier to monitor clients that haven't been seen for a while and verify that we also haven't seen the client online to ensure that the agents are functioning correctly.
09-20-2021 01:18 PM
So I see these when doing simple things like OS upgrades, patching, ect. Due to the way that systems stop services during these operational instances you'll see these alerts during those instances. It's personally not something I spend any amount of energy on. I find it easier to monitor clients that haven't been seen for a while and verify that we also haven't seen the client online to ensure that the agents are functioning correctly.
07-23-2024 01:30 AM
Thanks for the explanation Kiran its very helpful
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
