NGFW Credits?

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NGFW Credits?

L1 Bithead

Our VM-300 virtual NGFW appliance license expired, therefore we have no support.  I contacted my reseller (SHI) and was sold 32 credits.  My problem is that I don't know how to activate these credits.  The documentation indicates there should have been a link embedded in the email, however the only links are to the Tech Docs.  Now, after being on hold for 20 minutes with Palo TAC, I was told I need to open an administrative support case.  The problem?  I can't select my asset and submit a case because the license has expired.  


Catch 22



Community Team Member

Hi @snydosaurus ,


Do you have any other devices you can select? If so, you can enter the details you have there. 

LIVEcommunity team member
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L6 Presenter

There are videos on how to activate software credits.  Have you looked at these?

L1 Bithead

Thanks all.  I was able to get my issue resolved.  For some reason, my brain was unable to process the big "ACTIVATE" bar below.  Maybe it was too obvious 🙄


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