Non Functional data plane due to this firewall rebooted

[ChandrashekharD]

Hello Friends,

One of our customer is facing an issue with the data plane which is getting rebooted due to non functional data plane

I analyse TSF and found below two error

1) Backtrace execution for the restarted process stopped due to an error accessing memory. Possible memory corruption?

2) all_task_4 restarted unexpectedly however no known issue was identified.

Requesting you to please help me in isolating the issue

PA-Model:- 1410

Regards,

Chandrashekhar

[kiwi]

Hi @ChandrashekharD ,

I've seen similar behavior in relation to bug ID PAN-242027 (Fixed an issue where the all-task process repeatedly restarted during memory allocation failures). 

You can check the memory allocation in the TSF at the time of the problem.

Which PAN-OS are you currently running ?

This particular bug ID was fixed in PAN-OS versions 11.0.4 , 11.2.0 , 10.2.8 , 11.1.3 , 10.1.14 , 11.1.5, 11.0.7, 10.2.7-h6, 11.1.2-h4.

Please reach out to TAC to confirm if you're running into this exact same bug and confirm if either of the suggested PAN-OS versions is a valid fix for the behaviour you're experiencing.

Kind regards,

-Kim.