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not able to open support case

aasaggaf
L0 Member

‎12-12-2023 02:12 AM

Hi,

 

When I try to open support case error message coming up saying "Problem Category is missing".

 

Although I select the product as PAN-OS while creating the case.

 

BR,

Alaa

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JayGolf
Community Team Member

‎12-12-2023 07:59 AM

Hi @aasaggaf ,

 

I would recommend contacting support via a phone call.

LIVEcommunity team member
Stay Secure,
Jay
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