Palo Alto Authentication Failed Error Code : -1 after successful MFA SSO

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Palo Alto Authentication Failed Error Code : -1 after successful MFA SSO

L0 Member

Hi Team,

 

Getting Authentication Failed Error Code : -1 after successful MFA SSO. 

 

It actually takes the UN and PW, also was able to authenticate with my yubikey, but then it gives this error message.

 

Any fix to this please?

akern18_0-1702065060945.png

 

3 REPLIES 3

Community Team Member

Hi @akern18 ,

 

Do you have access to the firewall where MFA is configured? I would recommend checking the system logs to see if there are any additional details regarding your specific login. 

LIVEcommunity team member
Stay Secure,
Jay
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Hi Jay,

 

I do not but I can have our firewall team check. Anything in particular in the system logs they need to focus on?

Community Team Member

Hi @akern18 ,

 

Great. They should be able to take a look at the system logs and check for any additional details about the error you are receiving. They can check settings related to identity providers configured, authentication profiles, and authentication sequences. 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

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