02-26-2020 06:47 AM
Hello all ,
Having issues with some users where they have mapped drives but after they connect to global protect they don't work.
If they unmap and they map again it works .
When doesn't work after connecting to globalprotect if they ping the IP of the server that they have the mapped drive it works but SMB it doesn't .
We have on-demand globalprotect, SSO disabled of course and we allow netbios, SMB and I don't see any blocked traffic.
I have tried to search that and I don't want to say to the customer to fix that with scripts net use because all users are using their own shared folders.
02-26-2020 02:13 PM
What version of Windows are they using? Does the drive show as disconnected and simply won't connect, or does it simply hang when they try to access the drive? If the user restarts explorer.exe after they connect to GlobalProtect can they access the drive?
I'd also ensure that the group policy you are using to map these drives is set to Update instead of Replace. There was an instance a while back where the Group Policy updating in the background with a Replace action would cause the drive mapping to be lost like you are describing here.
02-26-2020 11:56 PM
Users most of them have Windows 10 and they show disconnected .We have not tried to restart this service but what we have tried to access through run command \\shareX\ .
We don't have standard mapped drives, each user adds their own for their work.
02-27-2020 10:27 AM
When someone runs into this again, try restarting explorer.exe and see if you are able to access the mapped drive again.
03-09-2020 02:55 AM
We tried with one user and didn't work but you know what they say? Pulse Secure was not causing that issues .
I have isolated the issue to specific shared folders. All common shared folders they are connected after user connect to global protect.I have asked the server team to check as well these specific shared folders and from what it seems is the sync between host and AD.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!