On-Site-Spare (OSS) revert License

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On-Site-Spare (OSS) revert License

L1 Bithead

Dear all,

Pls help me

I transfered license to Spare device for PAN-OS upgrade, now I can not revert the license back to Primary device, is there any suggestion for me in this case?


L6 Presenter

I think only PA support can help with that. So open a case asap.

Once you trigger RMA and transfer licenses PA expects you to send them the original 'broken' appliance.

but ...


if the original appliance isn't broken?


can I move the original applaince to spare?


thanks in advance

Community Team Member

You can't.  

Please check with support to change your original device into an OSS.




LIVEcommunity team member, CISSP
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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Thanks a lot Kim


I contact support for this issue



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