On-Site-Spare (OSS) revert License

[Huy]

Dear all,

Pls help me

I transfered license to Spare device for PAN-OS upgrade, now I can not revert the license back to Primary device, is there any suggestion for me in this case?

[santonic]

I think only PA support can help with that. So open a case asap.

Once you trigger RMA and transfer licenses PA expects you to send them the original 'broken' appliance.

[Juan_SDS]

but ...

if the original appliance isn't broken?

can I move the original applaince to spare?

thanks in advance

[kiwi]

You can't.  

Please check with support to change your original device into an OSS.

Cheers,

-Kim.

[Juan_SDS]

Thanks a lot Kim

I contact support for this issue

Juan