On-Site-Spare (OSS) revert License

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On-Site-Spare (OSS) revert License

L1 Bithead

Dear all,

Pls help me

I transfered license to Spare device for PAN-OS upgrade, now I can not revert the license back to Primary device, is there any suggestion for me in this case?

4 REPLIES 4

L6 Presenter

I think only PA support can help with that. So open a case asap.

Once you trigger RMA and transfer licenses PA expects you to send them the original 'broken' appliance.

but ...

 

if the original appliance isn't broken?

 

can I move the original applaince to spare?

 

thanks in advance

Community Team Member

You can't.  

Please check with support to change your original device into an OSS.

 

Cheers,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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Thanks a lot Kim

 

I contact support for this issue

 

Juan

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