05-13-2026 01:35 PM
Opening a TAC case with Palo Alto is such a painful process
Calling support makes one go in loops and then hangs up
05-18-2026 07:42 PM
Hi @adalatn ,
Sorry to hear about the experience here. Feedback like this is important, especially around TAC accessibility and the support experience overall.
While the LIVEcommunity team isn’t directly involved in TAC case handling or call routing, I’d definitely encourage you to share this feedback with your Palo Alto Networks account team or account manager so it can be properly captured and escalated through the appropriate channels.
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