PA-500 PAN OS 5.0.2 Firewall Self Reboot.!

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L4 Transporter

PA-500 PAN OS 5.0.2 Firewall Self Reboot.!

Greetings,

Any idea if PAN OS 5.0.2 has a bug that could reboot the firewall on its own?  This has happened yesterday, when the PA-500 self rebooted (obviously lost access to everything for a good 25 mins).  First thing I did was:

1. Looked at the system logs for that specific period and there was nothing evident of why the firewall rebooted. I could only see a good gap of 15 mins with no logs; after which logging was regarding the interfaces coming up etc.

2. From the cli I used less mp-log ms.log - to find some interesting stuff (snapshot attached).  At 10:36 am when the firewall went down to 10:45 am; nothing has been logged apart from the special character.  I could not find any relevant information from any other logs. 

3. I then generated the tech support file to figure out if the crashinfo had any information, but nothing was to be found.

Any ideas?  Any other ways I can find why the firewall has rebooted on its own?

Many Thanks

Kalyan

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L2 Linker

Hello Kalyan,

The reasons of restart could be many. Best would be to open a case to our support engineers and we will work on the issue.

Alex

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L4 Transporter

Hey Hi,

I know there can be many more reasons.  But a quick insight what else can I look into will be very helpful.  Apart from this, are there any known issues with version 5.0.2. regarding rebooting?

Regards,

Kalyan

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L6 Presenter

Please open up a support case. There appears to be an issue with the HDD. Further analysis could prove it and therefore an RMA can be initiated on your behalf.

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L2 Linker

I think the consensus is that 5.0.2 is extremely buggy, _especially_ on the PA-500. You would do yourself well by going back to 5.0.1

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L4 Transporter

True 5.0.2 has kind of been buggy; specially with the CPU issues. But again, 5.0.1 has its own equal share in having issues.  I am eagerly waiting for 5.0.3 to be released!  Nevertheless, as Rkalugdan states, I will open up a case with PAN support in a bit for further forensics.

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L6 Presenter

Hoping for a 5.03 release soon as well. The ms.log, to me indicates a likely RMA of your unit due to a faulty HDD.

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L3 Networker

I was informed that 5.0.3 would be released either this week, or next week at the latest!

A.

(Now shamelessly accepting the next 54 friend requests.)

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L4 Transporter

Would wait for 5.0.3 next week

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L4 Transporter

This is leading more towards a bug in 5.0.2 related to ACC.  This is the latest update I have so far!

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