Palo Alto Networks Case Management portal has certificate chain issues

cancel
Showing results for 
Search instead for 
Did you mean: 

Palo Alto Networks Case Management portal has certificate chain issues

L3 Networker

If you have a decryption policy in place to block access to untrusted sites, the case management portal https://supportcases.paloaltonetworks.com, is blocked because the certificate chain has not been set up properly.

 

https://www.ssllabs.com/ssltest/analyze.html?d=supportcases.paloaltonetworks.com

 

I have tested this from Sydney, Australia and Los Angeles, USA, both resolve to different IP addresses but both are exhbiting the same issue.

 

Do I raise this a standard support case?

 

Thanks,

Eugene

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @eugenep

 

Issue was fixed

 

thanks for reporting this!

 

Tom Piens
Like my answer? check out my book! https://bit.ly/MasteringPAN

View solution in original post

6 REPLIES 6

L7 Applicator

Hi @eugenep

 

Thanks for reporting this, I'll forward this to our web team

Tom Piens
Like my answer? check out my book! https://bit.ly/MasteringPAN

Hi @reaper

 

This is still showing up as untrusted.  Is anyone planning to fix this up soon?

 

Eugene

hi @eugenep

I've forwarded your findings to our internal web team and they're looking into it, but I am not privy to their timeline

 

I'll update here once I have more information

Tom Piens
Like my answer? check out my book! https://bit.ly/MasteringPAN

Thanks again @reaper

Hi @eugenep

 

Issue was fixed

 

thanks for reporting this!

 

Tom Piens
Like my answer? check out my book! https://bit.ly/MasteringPAN

View solution in original post

Yep, looks good.

 

Thanks for letting me know.

 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!