Palo Alto Networks Case Management portal has certificate chain issues

[eugenep]

If you have a decryption policy in place to block access to untrusted sites, the case management portal https://supportcases.paloaltonetworks.com, is blocked because the certificate chain has not been set up properly.

https://www.ssllabs.com/ssltest/analyze.html?d=supportcases.paloaltonetworks.com

I have tested this from Sydney, Australia and Los Angeles, USA, both resolve to different IP addresses but both are exhbiting the same issue.

Do I raise this a standard support case?

Thanks,

Eugene

[reaper]

Hi @eugenep

Thanks for reporting this, I'll forward this to our web team

[eugenep]

Hi @reaper

This is still showing up as untrusted.  Is anyone planning to fix this up soon?

Eugene

[reaper]

hi @eugenep

I've forwarded your findings to our internal web team and they're looking into it, but I am not privy to their timeline

I'll update here once I have more information

[eugenep]

Thanks again @reaper

[reaper · Accepted solution]

Hi @eugenep

Issue was fixed

thanks for reporting this!

[eugenep]

Yep, looks good.

Thanks for letting me know.