PAN-DB is not connect to cloud

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L4 Transporter

PAN-DB is not connect to cloud

DB Cloud is not connected as i have 9.0.3h3 version. And this command is also not running. Please suggest

 

request url-filtering download paloaltonetworks region <region_name>

Joshan_Lakhani_0-1586860186931.png

 

Highlighted
L6 Presenter

@Joshan_Lakhani,

 

Please check few points like,

 

1. DNS is configured on device and it is working properly.

2. try to ping "s0000.urlcloud.paloaltonetworks.com" from management interface or interface which is customized under Service Route Config.

3. If possible check NTP status as well.

4. Then check download database status by using below command.

 

 

request url-filtering download status vendor brightcloud

 

Hope it helps!

 

Mayur

 

 



Mayur
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L4 Transporter

Thanks you reply 

 

1. DNS is configured on device and it is working properly.

As we have see that dynamic update all are working fine.

2. try to ping "s0000.urlcloud.paloaltonetworks.com" from management interface or interface which is customized under Service Route Config. 

 

Yes it Ping 

3. If possible check NTP status as well.

 

Clock is also configure properly

 

4. Then check download database status by using below command.

request url-filtering download status vendor brightcloud

 

As we have PAN-DB  license so it's bright cloud is working or not.

 

After upgrading from PAN Os 8.1.x to 9.0.3 h3 we are facing this issue please suggest. As i read the some KB file and found that after retrieve license and download DB seed and then activity license is it's help are not.

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClIdCAK

Highlighted
L6 Presenter

@Joshan_Lakhani,

 

I dont think there is issue with the code. One of my gateway is also on same version since long time and did not faced this issue.

What do you see under system logs by filtering subtype as 'url-filtering'?

 

Also look at below article if it helps you,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PN3LCAW

 

Mayur



Mayur
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L4 Transporter

we cannot see that system logs b/c After three month we have see this issue before it not working.

Highlighted
L6 Presenter

@Joshan_LakhaniHave you checked the KB article given in my earlier response?

 

Mayur



Mayur
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L4 Transporter

Thank you for reply 

 

As we find this issue in system logs.

And also see the KB which you provide me in previous reply.

 

Joshan_Lakhani_0-1587016913894.png

 

L6 Presenter

@Joshan_Lakhani,

 

As already said, one of my firewall is running on same version since long time and i am not seeing any such issue with it. When i am checking URL cloud status on it, it is showing connected to cloud server " serverlist.urlcloud.paloaltonetworks.com".

You can try once by manually specifying PAN-DB server under below tab and check if firewall shows connected. Personally i never did this but you can give a try. This  setting is available under Device - Setup - Content-ID.

 

SutareMayur_1-1587022688294.png

 

If you still  face same issue, i would recommend you to connect with support TAC.

 

Mayur

 

"



Mayur
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