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PAN-DB is not connect to cloud
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04-14-2020 03:28 AM
DB Cloud is not connected as i have 9.0.3h3 version. And this command is also not running. Please suggest
request url-filtering download paloaltonetworks region <region_name>
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04-14-2020 03:49 AM - edited 04-14-2020 03:52 AM
Please check few points like,
1. DNS is configured on device and it is working properly.
2. try to ping "s0000.urlcloud.paloaltonetworks.com" from management interface or interface which is customized under Service Route Config.
3. If possible check NTP status as well.
4. Then check download database status by using below command.
request url-filtering download status vendor brightcloud
Hope it helps!
Mayur
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04-14-2020 04:06 AM
Thanks you reply
1. DNS is configured on device and it is working properly.
As we have see that dynamic update all are working fine.
2. try to ping "s0000.urlcloud.paloaltonetworks.com" from management interface or interface which is customized under Service Route Config.
Yes it Ping
3. If possible check NTP status as well.
Clock is also configure properly
4. Then check download database status by using below command.
request url-filtering download status vendor brightcloud
As we have PAN-DB license so it's bright cloud is working or not.
After upgrading from PAN Os 8.1.x to 9.0.3 h3 we are facing this issue please suggest. As i read the some KB file and found that after retrieve license and download DB seed and then activity license is it's help are not.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClIdCAK
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04-14-2020 06:19 AM
I dont think there is issue with the code. One of my gateway is also on same version since long time and did not faced this issue.
What do you see under system logs by filtering subtype as 'url-filtering'?
Also look at below article if it helps you,
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PN3LCAW
Mayur
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04-14-2020 06:27 AM
we cannot see that system logs b/c After three month we have see this issue before it not working.
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