12-08-2020 12:50 PM
Hey everyone! So one of customers recently migrated to PAN-OS 10.0. They have a couple of firewalls, a M200 as a log collector and a Panorama appliance. The ACC initially doesn't show any data, which it did with previous releases. We must switch in a drop down menu and select the DataSource: Remote Data Device, which apparently loads data from the log collector and successfully populates the Panorama's ACC. However the Risk Factor still appears as zero, even though the Risk Factor in the devices is not zero. Is this a known issue for this release? How can we simply sum all data across our multiple devices?
12-08-2020 01:51 PM
According to PANW TAC, 10.0 is not a "preferred" stable release. For Pan-OS 10 there is not a preferred release yet as far as I know:
https://live.paloaltonetworks.com/t5/Customer-Resources/Support-PAN-OS-Software-Release-Guidance/ta-...
Things that come to mind (assuming this was working prior to the upgrade):
Restart the log receiver process and/or the management server (maintenance window recommended)
debug software restart log-receiver
debug software management-server
PAN-38255 - Known issue might be related but it's not a 100% match.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
