Panorama Dynamic updates

[CARRIERJerome]

Hello

I use Panorama to manage my firewalls, I configured Panorama for Dynamic updates (antivirus, Application & Threats) but, when I go to "Device Deployment / Dynamic updates", all versions are in middle of December 2019. When I "check now", I have no issue about an connection error but the new version of antivirus, App & Threats are not up to date. Even if I try to upload manually the latest version, I have no error but I don't see the version uploaded in the list. 

If I try directly on my FW to check if new version is avalaible, it's working. 

Do you have an idea why from Panorama, I can't see the latest version of updates ?

BR 

[jdelio]

@CARRIERJerome ,

If your attempts to perform and dynamic update fails.. I would first check the Licenses, and ensure that those look OK, if not, hit that "Check now" button on the license page to see if that helps.. 

If that does not, then there could be an issue with the Management service.. which it is then recommended that you restart the management service on the Panorama device.

> debug software restart process management-server

Please check this article for more info:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

I hope this helps. 

[CARRIERJerome]

Hello

I restarted completly Panorama but the problem is not solved. Regarding licenses, All firewalls managed by Panorama have a valid license avalaible untile the end of this year. When I go to "Device Deployment / Licenses", I see for each firewall that licenses have been updated and valid until 2020/12/31. When I'm connected directly on the GUI of my firewalls, I'm able to download and install antivirus, threat.... When I'm connected on Panoroma, at "Device Deployment / Dynamic Updates", I start "Check now", I have no error message, the last checked information of antivirus , application and Threats section is updated... but the "Antivirus" or "Application and Threats" definition are not up to date and still blocked on version of middle of December...

BR

Jerome

[jdelio · Accepted solution]

I am sorry that the licenses or restart didn't help. 

I would recommend that you contact support, as this sort of issue should not exist.

They should be able to help you get this issue resolved, and make sure that this is not happening to others.