03-17-2017 06:23 AM - edited 03-17-2017 06:23 AM
I noticed when trying to open a packet capture in the GUI by clicking the green "down" arrow I get the following error message: "File Not Found". This happens for every capture I try to open with the green arrow in PANORAMA.
The packet capture opens fine if I go to the firewall itself and not panorama.
03-17-2017 06:57 AM
Hi @Nick.Chenault,
From the PAN-OS 7.0.13 release notes :
Fixed an issue on Panorama where an administrator received a 'File not found' error when attempting to view a threat packet capture (pcap)
Hope this helps.
-Kiwi.
03-17-2017 07:26 AM
Thx Kiwi, that is good to know. However we are on Panorama 7.1.7 and PAN OS 7.1.6.
Maybe I should open a TAC case?
03-17-2017 07:49 AM
Hi @Nick.Chenault,
I've also seen this when clocks are out of sync.
Is there an NTP configured on the FWs ? If not then the threat logs seen on Panorama can be out of sync (the receive_time is earlier than time_generated).
If possible try adding a NTP configuration to the FWs via your template and verify again.
Hope this helps !
-Kiwi
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