PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

L4 Transporter

PA 440 firewall with the wan interface in pope mode.

When the firewall is in standalone the ppoe negotiation works fine.

If configure the firewall in cluster active-passive, an issue with PPoE negotiation with this message:

 

'PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

2 accepted solutions

Accepted Solutions

Cyber Elite
Cyber Elite

@Mohammed_Yasin,

Guess I've never used a PPoE connection with an active/passive setup, but what happens if you set passive link state to shutdown instead of Auto? 

View solution in original post

checking the PPPoE config and all is fine but don’t work in HA active-passive config

 

Time                Severity Subtype Object EventID ID Description

===============================================================================

2022/09/28 20:20:39 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:26818, IP Address negotiated:217.165.72.60

2022/09/28 20:20:16 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:20:15 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:18:27 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:58443, IP Address negotiated:2.50.32.42

2022/09/28 20:18:27 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:18:26 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:17:21 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:62547, IP Address negotiated:86.98.33.17

2022/09/28 20:17:21 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:17:20 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:11:18 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:64792, IP Address negotiated:217.165.74.216

2022/09/28 20:11:18 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:11:17 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Admin down PPP, LCP down

 

When disabling the HA mode, the PPPoE connection works fine, and the ppoe session doesn’t fail.

View solution in original post

2 REPLIES 2

Cyber Elite
Cyber Elite

@Mohammed_Yasin,

Guess I've never used a PPoE connection with an active/passive setup, but what happens if you set passive link state to shutdown instead of Auto? 

checking the PPPoE config and all is fine but don’t work in HA active-passive config

 

Time                Severity Subtype Object EventID ID Description

===============================================================================

2022/09/28 20:20:39 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:26818, IP Address negotiated:217.165.72.60

2022/09/28 20:20:16 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:20:15 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:18:27 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:58443, IP Address negotiated:2.50.32.42

2022/09/28 20:18:27 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:18:26 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:17:21 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:62547, IP Address negotiated:86.98.33.17

2022/09/28 20:17:21 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:17:20 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:11:18 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:64792, IP Address negotiated:217.165.74.216

2022/09/28 20:11:18 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:11:17 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Admin down PPP, LCP down

 

When disabling the HA mode, the PPPoE connection works fine, and the ppoe session doesn’t fail.

  • 2 accepted solutions
  • 3170 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!