PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

[Mohammed_Yasin]

PA 440 firewall with the wan interface in pope mode.

When the firewall is in standalone the ppoe negotiation works fine.

If configure the firewall in cluster active-passive, an issue with PPoE negotiation with this message:

'PPPoE session failed to connect for user:xxxx on interface:ethernet1/1. Reason: Timeout, LCP down

[BPry · Accepted solution]

@Mohammed_Yasin,

Guess I've never used a PPoE connection with an active/passive setup, but what happens if you set passive link state to shutdown instead of Auto? 

[Mohammed_Yasin · Accepted solution]

checking the PPPoE config and all is fine but don’t work in HA active-passive config

Time                Severity Subtype Object EventID ID Description

===============================================================================

2022/09/28 20:20:39 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:26818, IP Address negotiated:217.165.72.60

2022/09/28 20:20:16 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:20:15 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:18:27 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:58443, IP Address negotiated:2.50.32.42

2022/09/28 20:18:27 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:18:26 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:17:21 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:62547, IP Address negotiated:86.98.33.17

2022/09/28 20:17:21 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:17:20 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Timeout, LCP down

2022/09/28 20:11:18 info     pppoe   ethern connect 0  PPPoE session was connected for user:sdbdxb on interface:ethernet1/1 to AC:DXB-BSD04-HAPER01, mac address: 00:00:5e:00:01:12, session id:64792, IP Address negotiated:217.165.74.216

2022/09/28 20:11:18 info     pppoe   ethern initiat 0  PPPoE session was initiated for user:sdbdxb on interface:ethernet1/1

2022/09/28 20:11:17 info     pppoe   ethern connect 0  PPPoE session failed to connect for user:sdbdxb on interface:ethernet1/1. Reason: Admin down PPP, LCP down

When disabling the HA mode, the PPPoE connection works fine, and the ppoe session doesn’t fail.