process to upgrade Terminal server agent in Citrix

[Carracido]

Dear Community!

We are having issues updating TS agent in our Citrix farm.

Someone who can provide the steps to upgrade TS agent in a Citrix farm?

Best Regards!

[JayGolf]

Hi @Carracido ,

Have a few questions first so we can narrow this down a bit:

What error are you seeing during the TS Agent upgrade?

Which TS Agent version are you upgrading from and to?

What PAN-OS version is the firewall running?

Is the issue happening on all Citrix servers in the farm or just one?

Depending on the error you can be running into a normal upgrade path issue or something more specific...

In general:

1. Install the TS agent version that matches the PAN-OS version  running on your firewall. For example, if youre running 11.1, install TS agent 11.1. Or if there is not a TS agent version that matches the PAN-OS version, install the latest version that is closest to the version you are running. 

2. Verify the Citrix/Windows Server OS is supported in the compatibility matrix before proceeding.

3. Upgrade one Citrix host at a time during a maintenance window rather than the full farm at once.

4. Run the installer as administrator on the Citrix server.

5. Keep the default installation path unless there is a specific reason not to, since Palo Alto notes this helps ensure correct port allocation behavior.

6. If the upgraded TS Agent includes a newer driver, the installer may require a reboot.

7. After the upgrade, verify the PAN Terminal Server Agent service is running and confirm on the firewall that user mappings are still being learned correctly.